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I am not reporting things about people. I am reporting things about practices.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Reporting
Practices
Management
Practice
Things
People
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You can not define being exactly on time.
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Forces of Destruction: grades in school, merit system, incentive pay, business plans, quotas.
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It is a mistake to assume that if everybody does his job, it will be all right. The whole system may be in trouble.
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When a worker has reached a stable state, further training will not help him.
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Let us ask our suppliers to come and help us to solve our problems.
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You do not find knowledge in a dictionary, only information.
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Confusing common causes with special causes will only make things worse.
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We know what we told him, but we don't know what he heard.
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All anyone asks for is a chance to work with pride.
W. Edwards Deming
You have to manage a system. The system doesn't manage itself.
W. Edwards Deming
Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force
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Any manager can do well in an expanding market.
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Experience by itself teaches nothing.
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I think that people here expect miracles. American management thinks that they can just copy from Japan - but they don't know what to copy!
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A man who knows not his limitations is of no use to anyone.
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Managing by results only makes things worse.
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When we cooperate, everybody wins.
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There is no substitute for knowledge.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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A leader knows who is outside of the system and needs special help.
W. Edwards Deming