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Everyone is a customer for somebody, or a supplier to somebody.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Supplier
Suppliers
Customer
Customers
Management
Somebody
Everyone
More quotes by W. Edwards Deming
People need to know how their job contributes.
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We must understand variation.
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When people try to do what they can not do, they wish to give up.
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Judging people does not help them.
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You have to manage a system. The system doesn't manage itself.
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Without theory, there are no questions.
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Zero defects is a super highway going down the tube.
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Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.
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Management by results is confusing special causes with common causes.
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It's management's job to know.
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What makes a scientist great is the care that he takes in telling you what is wrong with his results, so that you will not misuse them.
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What we need to do is learn to work in the system, by which I mean that everybody, every team, every platform, every division, every component is there not for individual competitive profit or recognition, but for contribution to the system as a whole on a win-win basis.
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The main difference between service and manufacturing is the service department doesn't know that they have a product.
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We have to bring back the individual. Management has smothered the individual.
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The prevailing style of management must undergo transformation. A system can not understand itself. The transformation requires a view from outside.
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Eighty percent of American managers cannot answer with any measure of confidence these seemingly simple questions: What is my job? What in it really counts? How well am I doing?
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If you wait for people to come to you, you'll only get small problems. You must go and find them. The big problems are where people don't realize they have one in the first place.
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There is no economy in having one operation produce a part and another separate the good ones from the bad ones.
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There is no knowledge without theory.
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To optimize the whole, we must sub-optimize the parts
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