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Everyone is a customer for somebody, or a supplier to somebody.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Management
Somebody
Everyone
Supplier
Suppliers
Customer
Customers
More quotes by W. Edwards Deming
The greatest losses are unknown and unknowable.
W. Edwards Deming
We are here to learn, to make a difference and to have fun.
W. Edwards Deming
Innovation comes from the producer - not from the customer.
W. Edwards Deming
Many people in management are being paid to produce waste.
W. Edwards Deming
All models are wrong some models are useful.
W. Edwards Deming
Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force
W. Edwards Deming
Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.
W. Edwards Deming
The only useful function of a statistician is to make predictions, and thus to provide a basis for action.
W. Edwards Deming
Don't expect smart people to listen to you without proof.
W. Edwards Deming
Adopt a new philosophy of cooperation (win-win) in which everybody wins.
W. Edwards Deming
He that expects to quantify in dollars the gains that will accrue to a company year by year for a program for improvement of quality expounded in [Out of the Crisis] will suffer delusion. He should know before he starts that he will be able to quantify only a trivial part of the gain.
W. Edwards Deming
You do not find knowledge in a dictionary, only information.
W. Edwards Deming
People work in the system. Management creates the system
W. Edwards Deming
To successfully respond to the myriad of changes that shake the world, transformation into a new style of management is required. The route to take is what I call profound knowledge, knowledge for leadership of transformation.
W. Edwards Deming
Quality begins with the intent, which is fixed by management.
W. Edwards Deming
Learn the basics of analytics and people will love you. If you don't have time to learn, hire someone.
W. Edwards Deming
You can not achieve an aim unless you have a method.
W. Edwards Deming
Hold everybody accountable? Ridiculous!
W. Edwards Deming
Divide responsibility and nobody is responsible.
W. Edwards Deming
Choice of aim is clearly a matter of clarification of values, especially on the choice between possible options.
W. Edwards Deming