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Everyone is a customer for somebody, or a supplier to somebody.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Customers
Management
Somebody
Everyone
Supplier
Suppliers
Customer
More quotes by W. Edwards Deming
It is not enough that top management commit themselves for life to quality and productivity. They must know what it is that they are committed to - that is, what they must do. These obligations cannot be delegated. Support is not enough action is required.
W. Edwards Deming
When we cooperate, everybody wins.
W. Edwards Deming
It is not necessary to change. Survival is not mandatory.
W. Edwards Deming
Choice of aim is clearly a matter of clarification of values, especially on the choice between possible options.
W. Edwards Deming
Long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The timid and the fainthearted, and the people that expect quick results, are doomed to disappointment.
W. Edwards Deming
Retroactive management emphasizes the bottom line.
W. Edwards Deming
For Quality: Stamp out fires, automate, computerize, M.B.O., install merit pay, rank people, best efforts, zero defects. WRONG!!!! Missing ingredient: profound knowledge.
W. Edwards Deming
You should not ask questions without knowledge.
W. Edwards Deming
Management does not know what a system is.
W. Edwards Deming
The source of innovation is freedom. All we have - new knowledge, invention - comes from freedom. Discoveries and new knowledge come from freedom. When somebody is responsible only to himself, [has] only himself to satisfy, then you'll have invention, new thought, now product, new design, new ideas.
W. Edwards Deming
Managing by results only makes things worse.
W. Edwards Deming
People need to know what their jobs are.
W. Edwards Deming
Forces of Destruction: grades in school, merit system, incentive pay, business plans, quotas.
W. Edwards Deming
We should work on our process, not the outcome of our processes.
W. Edwards Deming
It does not happen all at once. There is no instant pudding.
W. Edwards Deming
I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this: 94% belongs to the system responsibility of management 6% special
W. Edwards Deming
There is no knowledge without theory.
W. Edwards Deming
A rational prediction has an explanation based on theory.
W. Edwards Deming
Without theory we can only copy.
W. Edwards Deming
People care more for themselves when they contribute to the system.
W. Edwards Deming