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Divide responsibility and nobody is responsible.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Divide
Divides
Management
Responsible
Nobody
Responsibility
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Managing by results only makes things worse.
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The process is not just the sum of its parts.
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Sub-optimization is when everyone is for himself. Optimization is when everyone is working to help the company.
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To manage one must lead. To lead, one must understand the work that he and his people are responsible for
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If you do not know how to ask the right question, you discover nothing.
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You can not define being exactly on time.
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It is not necessary to change. Survival is not mandatory.
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The emphasis should be on why we do a job.
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Confusing common causes with special causes will only make things worse.
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We must satisfy our customers.
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The transformation will come from leadership.
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Judging people does not help them.
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Management of outcomes may not be any more than a skill. It does not require knowledge.
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The job can't be finished only improved to please the customer.
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We want best efforts guided by theory.
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It would be a mistake to export western management to a friendly country.
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The only useful function of a statistician is to make predictions, and thus to provide a basis for action.
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Eighty percent of American managers cannot answer with any measure of confidence these seemingly simple questions: What is my job? What in it really counts? How well am I doing?
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The aim should be to work on the method of management.
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A system must be managed. It will not manage itself.
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