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Any two people have different ideas of what is important.

W. Edwards Deming

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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Management
Two
Ideas
Important
Different
People

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To copy is to invite disaster.
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Quality starts in the boardroom.
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You can see from a flow diagram who depends on you and whom you can depend on. You can now take joy in your work.
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To manage one must lead. To lead, one must understand the work that he and his people are responsible for
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The aim should be to work on the method of management.
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A manager of people needs to understand that all people are different. This is not ranking people. He needs to understand that the performance of anyone is governed largely by the system that he works in, the responsibility of management.
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If you do not know how to ask the right question, you discover nothing.
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It's not enough to do your best you must know what to do & then do your best.
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People copy examples and then they wonder what is the trouble. They look at examples and without theory they learn nothing.
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Without theory there is nothing to modify or learn.
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Absence of defects does not necessarily build business... Something more is required.
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To optimize the whole, we must sub-optimize the parts
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Learn the basics of analytics and people will love you. If you don't have time to learn, hire someone.
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You do not install knowledge.
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Adopt a new philosophy of cooperation (win-win) in which everybody wins.
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It is not enough that top management commit themselves for life to quality and productivity. They must know what it is that they are committed to - that is, what they must do. These obligations cannot be delegated. Support is not enough action is required.
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Without theory we can only copy.
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Shrink, shrink variation, to reduce the loss.
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Mere allocation of huge sums of money for quality will not bring quality.
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We should work on our process, not the outcome of our processes.
W. Edwards Deming