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A rational prediction has an explanation based on theory.

W. Edwards Deming

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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Management
Based
Theory
Prediction
Predictions
Explanation
Rational

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When a system is stable, telling the worker about mistakes is only tampering.
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Nothing happens without personal transformation.
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There is no substitute for knowledge.
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There is very little evidence that we give a hoot about profit.
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What we need to do is learn to work in the system, by which I mean that everybody, every team, every platform, every division, every component is there not for individual competitive profit or recognition, but for contribution to the system as a whole on a win-win basis.
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Scrap doesn't come for free, we pay someone to make it.
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People care more for themselves when they contribute to the system.
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A system can not understand itself.
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The main difference between service and manufacturing is the service department doesn't know that they have a product.
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Absence of defects does not necessarily build business... Something more is required.
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Research shows that the climate of an organization influences an individuals contribution far more than the individual himself.
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Knowledge needs to be a verb.
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Anyone that enjoys his work is a pleasure to work with.
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All anyone asks for is a chance to work with pride.
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He that would run his company on visible figures alone will in time have neither company nor figures.
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You can not achieve an aim unless you have a method.
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It is important that an aim never be defined in terms of a specific activity or method. It must always relate to a better life for everyone.
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To successfully respond to the myriad of changes that shake the world, transformation into a new style of management is required. The route to take is what I call profound knowledge, knowledge for leadership of transformation.
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We cannot rely on mass inspection to improve quality, though there are times when 100 percent inspection is necessary. As Harold S. Dodge said many years ago, 'You cannot inspect quality into a product.' The quality is there or it isn't by the time it's inspected.
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The prevailing style of management must undergo transformation. A system can not understand itself. The transformation requires a view from outside.
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