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A rational prediction has an explanation based on theory.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Theory
Prediction
Predictions
Explanation
Rational
Management
Based
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People learn in different ways: reading, listening, pictures, watching.
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Experience by itself teaches nothing.
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You can not achieve an aim unless you have a method.
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Management's job is to optimize the whole system.
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Transformation is not automatic. It must be learned it must be led.
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A leader must have knowledge. A leader must be able to teach.
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You must have a supplier relationship of constant improvement.
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The job can't be finished only improved to please the customer.
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The problem is that most courses teach what is wrong.
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The biggest cost of poor quality is when your customer buys it from someone else because they didn't like yours.
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A manager of people needs to understand that all people are different. This is not ranking people. He needs to understand that the performance of anyone is governed largely by the system that he works in, the responsibility of management.
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People care more for themselves when they contribute to the system.
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Quality begins with the intent, which is fixed by management.
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If you destroy the people of a company, you do not have much left.
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We know what we told him, but we don't know what he heard.
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Defects are not free. Somebody makes them, and gets paid for making them.
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The most important measures are both unknown and unknowable.
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Learning is not compulsory it's voluntary... But to survive, we must learn.
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