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A rational prediction has an explanation based on theory.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Theory
Prediction
Predictions
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Rational
Management
Based
More quotes by W. Edwards Deming
Experience by itself teaches nothing.
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We must understand variation.
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People need to know how their job contributes.
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If you can't describe what you are doing as a process, you don't know what you're doing.
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The aim proposed here for any organization is for everybody to gain - stockholders, employees, suppliers, customers, community, the environment - over the long term.
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Foremost is the principle that the purpose of consumer research is to understand the customer's needs and wishes, and thus design product and service that will provide better living for him in the future. A second principle is that no one can guess the future loss of business from a dissatisfied customer.
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You do not install quality you begin to work at it.
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You must have a supplier relationship of constant improvement.
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Learning is not compulsory it's voluntary... But to survive, we must learn.
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The moral is that it is necssary to innovate, to predict the needs of the customers, and give him more. He that innovates and is lucky will take the market.
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A system can not understand itself.
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A leader is a coach, not a judge.
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When a worker has reached a stable state, further training will not help him.
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Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.
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The questions are more important than the answers.
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Profit in business comes from repeat customers
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A committee appointed by the President of a company will report what the President wishes to hear. Would they dare report otherwise?.
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It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth
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Forces of Destruction: grades in school, merit system, incentive pay, business plans, quotas.
W. Edwards Deming
Now, we learn that a system must have an aim. Without an aim, there is no system.
W. Edwards Deming