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3% of the problems have figures, 97% of the problems do not.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Management
Figures
Problems
Problem
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Survival is optional. No one has to change.
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The questions are more important than the answers.
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Quality starts in the boardroom.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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Forces of Destruction: grades in school, merit system, incentive pay, business plans, quotas.
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The system that people work in and the interaction with people may account for 90 or 95 percent of performance.
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When a worker has reached a stable state, further training will not help him.
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Long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The timid and the fainthearted, and the people that expect quick results, are doomed to disappointment.
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A system can not understand itself.
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Hard work and best efforts will not by themselves dig us out of the pit.
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It's management's job to know.
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Lack of knowledge - that is the problem.
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People learn in different ways: reading, listening, pictures, watching.
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Failure of management to plan for the future and to foresee problems has brought about waste of manpower, of materials, of the machine-time, of all which raise the manufacturer's cost and price that the purchaser must pay
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Experience by itself teaches nothing.
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Learning is not compulsory it's voluntary. Improvement is not compulsory it's voluntary. But to survive, we must learn.
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Nobody goes to work to do a bad job.
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Knowledge is the key.
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