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Management of outcomes may not be any more than a skill. It does not require knowledge.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Skills
Knowledge
Doe
May
Outcomes
Require
Skill
Management
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You should not ask questions without knowledge.
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There is no substitute for knowledge.
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To optimize the whole, we must sub-optimize the parts
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We want best efforts guided by theory.
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The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.
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Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
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There is very little evidence that we give a hoot about profit.
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A leader's job is to help his people.
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Does experience help? NO! Not if we are doing the wrong things.
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It is important that an aim never be defined in terms of a specific activity or method. It must always relate to a better life for everyone.
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You must not run your Organization as a functional hierarchy. You must understand it as a System.
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New product and new types of service are generated, not by asking the consumer, but by knowledge, imagination, innovation, risk, trial and error on the part of the producer, backed by enough capital to develop the product or service and to stay in business during the learn months of introduction.
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You cannot inspect quality into the product it is already there.
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