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Management of outcomes may not be any more than a skill. It does not require knowledge.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Management
Skills
Knowledge
Doe
May
Outcomes
Require
Skill
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A rule should suit the purpose.
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Management does not know what a system is.
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Zero defects is a super highway going down the tube.
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There is no economy in having one operation produce a part and another separate the good ones from the bad ones.
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3% of the problems have figures, 97% of the problems do not.
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The transformation will come from leadership.
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Quality starts in the boardroom.
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...the most important things we need to manage can't be measured.
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He that expects to quantify in dollars the gains that will accrue to a company year by year for a program for improvement of quality expounded in [Out of the Crisis] will suffer delusion. He should know before he starts that he will be able to quantify only a trivial part of the gain.
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Research shows that the climate of an organization influences an individuals contribution far more than the individual himself.
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Innovation comes from people who take joy in their work.
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We should work on our process, not the outcome of our processes.
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The prevailing style of management must undergo transformation. A system can not understand itself. The transformation requires a view from outside.
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A goal without a method is nonsense.
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The customer invents nothing. New products and new services come from the producer.
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You can not hear what you do not understand.
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To manage one must lead. To lead, one must understand the work that he and his people are responsible for
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Put a good person in a bad system and the bad system wins, no contest.
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There must be consistency in direction.
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Transformation is not automatic. It must be learned it must be led.
W. Edwards Deming
