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Management of outcomes may not be any more than a skill. It does not require knowledge.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Knowledge
Doe
May
Outcomes
Require
Skill
Management
Skills
More quotes by W. Edwards Deming
He that expects to quantify in dollars the gains that will accrue to a company year by year for a program for improvement of quality expounded in [Out of the Crisis] will suffer delusion. He should know before he starts that he will be able to quantify only a trivial part of the gain.
W. Edwards Deming
Anybody can achieve gains in quality by slowing down production. That is not what we are talking about.
W. Edwards Deming
3% of the problems have figures, 97% of the problems do not.
W. Edwards Deming
...the most important things we need to manage can't be measured.
W. Edwards Deming
We must satisfy our customers.
W. Edwards Deming
Absence of defects does not necessarily build business... Something more is required.
W. Edwards Deming
Scrap doesn't come for free, we pay someone to make it.
W. Edwards Deming
Experience by itself teaches nothing... Without theory, experience has no meaning. Without theory, one has no questions to ask. Hence, without theory, there is no learning.
W. Edwards Deming
When we cooperate, everybody wins.
W. Edwards Deming
Management's job is to know which systems are stable and which are not.
W. Edwards Deming
We know what we told him, but we don't know what he heard.
W. Edwards Deming
Change the rule and you will get a new number.
W. Edwards Deming
Without theory we can only copy.
W. Edwards Deming
The customer invents nothing. New products and new services come from the producer.
W. Edwards Deming
We are being ruined by the best efforts of people who are doing the wrong thing.
W. Edwards Deming
If someone can make a contribution to the company he feels important.
W. Edwards Deming
Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs.
W. Edwards Deming
A leader knows who is outside of the system and needs special help.
W. Edwards Deming
Choice of aim is clearly a matter of clarification of values, especially on the choice between possible options.
W. Edwards Deming
Zero defects is a super highway going down the tube.
W. Edwards Deming