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Management of outcomes may not be any more than a skill. It does not require knowledge.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Doe
May
Outcomes
Require
Skill
Management
Skills
Knowledge
More quotes by W. Edwards Deming
Stamping out fires is a lot of fun, but it is only putting things back the way they were.
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Meeting specifications is not enough.
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He that expects to quantify in dollars the gains that will accrue to a company year by year for a program for improvement of quality expounded in [Out of the Crisis] will suffer delusion. He should know before he starts that he will be able to quantify only a trivial part of the gain.
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Innovation comes from the producer - not from the customer.
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You can not hear what you do not understand.
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If someone can make a contribution to the company he feels important.
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People need to know how their job contributes.
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Sub-optimization is when everyone is for himself. Optimization is when everyone is working to help the company.
W. Edwards Deming
A manager of people knows that in this stable state it is distracting to tell the worker about a mistake.
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Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.
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What makes a scientist great is the care that he takes in telling you what is wrong with his results, so that you will not misuse them.
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The principles and methods for improvement are the same for service as for manufacturing. The actual application differs, of course, from one product to another, and from one type of service to another.
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Quality starts in the boardroom.
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...the most important things we need to manage can't be measured.
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All anyone asks for is a chance to work with pride.
W. Edwards Deming
Management does not know what a system is.
W. Edwards Deming
We are here for an education.
W. Edwards Deming
A system must be managed. It will not manage itself.
W. Edwards Deming
People are born with intrinsic motivation, self-esteem, dignity, curiosity to learn, joy in learning.
W. Edwards Deming
The questions are more important than the answers.
W. Edwards Deming
