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Management of outcomes may not be any more than a skill. It does not require knowledge.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Skills
Knowledge
Doe
May
Outcomes
Require
Skill
Management
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There is no knowledge without theory.
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The transformation will come from leadership.
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We want best efforts guided by theory.
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Don't expect smart people to listen to you without proof.
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The prevailing style of management must undergo transformation. A system can not understand itself. The transformation requires a view from outside.
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A man who knows not his limitations is of no use to anyone.
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The process is not just the sum of its parts.
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You can not achieve an aim unless you have a method.
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Management's job is to optimize the whole system.
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Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.
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Quality starts in the boardroom.
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The customer invents nothing. New products and new services come from the producer.
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It is important that an aim never be defined in terms of activity or methods. It must always relate directly to how life is better for everyone. . . . The aim of the system must be clear to everyone in the system. The aim must include plans for the future. The aim is a value judgment.
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To optimize the whole, we must sub-optimize the parts
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