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Management's job is to know which systems are stable and which are not.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Jobs
Stable
Systems
Management
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A rule should suit the purpose.
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Don't expect smart people to listen to you without proof.
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A system can not understand itself.
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The questions are more important than the answers.
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There is very little evidence that we give a hoot about profit.
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It's management's job to know.
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Uncontrolled variation is the enemy of quality.
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The customer invents nothing. New products and new services come from the producer.
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Each system is perfectly designed to give you exactly what you are getting today.
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Just because you can measure everything doesn't mean that you should.
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People copy examples and then they wonder what is the trouble. They look at examples and without theory they learn nothing.
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People learn in different ways: reading, listening, pictures, watching.
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People care more for themselves when they contribute to the system.
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A system must be managed. It will not manage itself.
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You should not ask questions without knowledge.
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When we cooperate, everybody wins.
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The process is not just the sum of its parts.
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