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Management's job is to know which systems are stable and which are not.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Systems
Management
Jobs
Stable
More quotes by W. Edwards Deming
There is no knowledge without theory.
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New product and new types of service are generated, not by asking the consumer, but by knowledge, imagination, innovation, risk, trial and error on the part of the producer, backed by enough capital to develop the product or service and to stay in business during the learn months of introduction.
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Hard work and best efforts will not by themselves dig us out of the pit.
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Plants don't close from poor workmanship, but from poor management.
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A leader is a coach, not a judge.
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What makes a scientist great is the care that he takes in telling you what is wrong with his results, so that you will not misuse them.
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People need to know what their jobs are.
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Management of outcomes may not be any more than a skill. It does not require knowledge.
W. Edwards Deming
To copy is to invite disaster.
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You cannot inspect quality into the product it is already there.
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Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs.
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People need to know how their job contributes.
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People work in the system. Management creates the system
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You do not install quality you begin to work at it.
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I am not reporting things about people. I am reporting things about practices.
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Eighty percent of American managers cannot answer with any measure of confidence these seemingly simple questions: What is my job? What in it really counts? How well am I doing?
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I think that people here expect miracles. American management thinks that they can just copy from Japan - but they don't know what to copy!
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One cannot be successful on visible figures alone ... the most important figures that one needs for management are unknown or unknowable, but successful management must nevertheless take account of them.
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A system can not understand itself.
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It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth
W. Edwards Deming