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Management's job is to optimize the whole system.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Optimize
Management
System
Jobs
Whole
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Learn the basics of analytics and people will love you. If you don't have time to learn, hire someone.
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A leader must have knowledge. A leader must be able to teach.
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The most important things cannot be measured.
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I think that people here expect miracles. American management thinks that they can just copy from Japan - but they don't know what to copy!
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Profit in business comes from repeat customers
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Survival is optional. No one has to change.
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You cannot inspect quality into the product it is already there.
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Without theory there is nothing to modify or learn.
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It is not enough that top management commit themselves for life to quality and productivity. They must know what it is that they are committed to - that is, what they must do. These obligations cannot be delegated. Support is not enough action is required.
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Defects are not free. Somebody makes them, and gets paid for making them.
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The ultimate purpose of collecting the data is to provide a basis for action or a recommendation.
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Divide responsibility and nobody is responsible.
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The only useful function of a statistician is to make predictions, and thus to provide a basis for action.
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For Quality: Stamp out fires, automate, computerize, M.B.O., install merit pay, rank people, best efforts, zero defects. WRONG!!!! Missing ingredient: profound knowledge.
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Innovation comes from people who take joy in their work.
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Failure of management to plan for the future and to foresee problems has brought about waste of manpower, of materials, of the machine-time, of all which raise the manufacturer's cost and price that the purchaser must pay
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A bad system will beat a good person every time.
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Understanding variation is the key to success in quality and business.
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We are here for an education.
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Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.
W. Edwards Deming