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Management's job is to optimize the whole system.

W. Edwards Deming

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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Optimize
Management
System
Jobs
Whole

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There is no substitute for knowledge.
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Quality begins with the intent, which is fixed by management.
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If you do not know how to ask the right question, you discover nothing.
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Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force
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Don't expect smart people to listen to you without proof.
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A leader knows who is outside of the system and needs special help.
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...a person and an organization must have goals, take actions to achieve those goals, gather evidence of achievement, study and reflect on the data and from that take actions again. Thus, they are in a continuous feedback spiral toward continuous improvement. This is what 'Kaizan' means.
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The only useful function of a statistician is to make predictions, and thus to provide a basis for action.
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You must have a supplier relationship of constant improvement.
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A system is a network of interdependent components that work together to try to accomplish the aim of the system. A system must have an aim. Without the aim, there is no system.
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The most important figures for management of any organization are unknown and unknowable.
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The source of innovation is freedom. All we have - new knowledge, invention - comes from freedom. Discoveries and new knowledge come from freedom. When somebody is responsible only to himself, [has] only himself to satisfy, then you'll have invention, new thought, now product, new design, new ideas.
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Eighty percent of American managers cannot answer with any measure of confidence these seemingly simple questions: What is my job? What in it really counts? How well am I doing?
W. Edwards Deming
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Any manager can do well in an expanding market.
W. Edwards Deming
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Hold everybody accountable? Ridiculous!
W. Edwards Deming
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Just because you can measure everything doesn't mean that you should.
W. Edwards Deming
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We must satisfy our customers.
W. Edwards Deming
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A rule should suit the purpose.
W. Edwards Deming
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I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this: 94% belongs to the system responsibility of management 6% special
W. Edwards Deming
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Without theory we can only copy.
W. Edwards Deming