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Management's job is to optimize the whole system.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Optimize
Management
System
Jobs
Whole
More quotes by W. Edwards Deming
A manager of people knows that in this stable state it is distracting to tell the worker about a mistake.
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The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.
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Managers don't like giving appraisals, and employees don't like getting them. Perhaps they're not liked because both parties suspect what the evidence has proved for decades: Traditional performance appraisals don't work.
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Any manager can do well in an expanding market.
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People work in the system. Management creates the system
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No requirement of industry is so much neglected as operational definitions.
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A system must be managed. It will not manage itself.
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Nothing happens without personal transformation.
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Each system is perfectly designed to give you exactly what you are getting today.
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Knowledge is the key.
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Meeting specifications is not enough.
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Nobody should try to use data unless he has collected data.
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We are being ruined by the best efforts of people who are doing the wrong thing.
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You can not hear what you do not understand.
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The customer invents nothing. New products and new services come from the producer.
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All models are wrong some models are useful.
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A system must be managed. It will not manage itself. Left to themselves in the Western world, components become selfish, competitive. We cannot afford the destructive effect of competition.
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The individual has been crushed by our style of management today.
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No one can measure the loss of business that may arise from a defective item that goes out to a customer.
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The prevailing style of management must undergo transformation. A system can not understand itself. The transformation requires a view from outside.
W. Edwards Deming
