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Managing by results only makes things worse.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Makes
Things
Managing
Management
Worse
Results
More quotes by W. Edwards Deming
If you wait for people to come to you, you'll only get small problems. You must go and find them. The big problems are where people don't realize they have one in the first place.
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You can not hear what you do not understand.
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Innovation comes from people who take joy in their work.
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There is very little evidence that we give a hoot about profit.
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To manage one must lead. To lead, one must understand the work that he and his people are responsible for
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We are here to make another world.
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A goal without a method is nonsense.
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Management's job is to know which systems are stable and which are not.
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Shrink, shrink variation, to reduce the loss.
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We should work on our process, not the outcome of our processes.
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It does not happen all at once. There is no instant pudding.
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A system can not understand itself.
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People need to know how their job contributes.
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A rule should suit the purpose.
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Eighty percent of American managers cannot answer with any measure of confidence these seemingly simple questions: What is my job? What in it really counts? How well am I doing?
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A manager of people needs to understand that all people are different. This is not ranking people. He needs to understand that the performance of anyone is governed largely by the system that he works in, the responsibility of management.
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Understanding variation is the key to success in quality and business.
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We are here to learn, to make a difference and to have fun.
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It would be a mistake to export western management to a friendly country.
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A leader is a coach, not a judge.
W. Edwards Deming
