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Managing by results only makes things worse.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Results
Makes
Things
Managing
Management
Worse
More quotes by W. Edwards Deming
Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.
W. Edwards Deming
The system that people work in and the interaction with people may account for 90 or 95 percent of performance.
W. Edwards Deming
The most important measures are both unknown and unknowable.
W. Edwards Deming
The principles and methods for improvement are the same for service as for manufacturing. The actual application differs, of course, from one product to another, and from one type of service to another.
W. Edwards Deming
We should work on our process, not the outcome of our processes.
W. Edwards Deming
People are entitled to joy in work.
W. Edwards Deming
Rational behavior requires theory. Reactive behavior requires only reflex action.
W. Edwards Deming
Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allow.
W. Edwards Deming
When we cooperate, everybody wins.
W. Edwards Deming
Sub-optimization is when everyone is for himself. Optimization is when everyone is working to help the company.
W. Edwards Deming
Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.
W. Edwards Deming
You do not install knowledge.
W. Edwards Deming
Management of outcomes may not be any more than a skill. It does not require knowledge.
W. Edwards Deming
We must satisfy our customers.
W. Edwards Deming
Don't expect smart people to listen to you without proof.
W. Edwards Deming
Management's job is to know which systems are stable and which are not.
W. Edwards Deming
The result of long-term relationships is better and better quality, and lower and lower costs.
W. Edwards Deming
Choice of aim is clearly a matter of clarification of values, especially on the choice between possible options.
W. Edwards Deming
Does experience help? NO! Not if we are doing the wrong things.
W. Edwards Deming
Uncontrolled variation is the enemy of quality.
W. Edwards Deming