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Managing by results only makes things worse.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Results
Makes
Things
Managing
Management
Worse
More quotes by W. Edwards Deming
Manage the cause, not the result.
W. Edwards Deming
Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
W. Edwards Deming
A system must be managed. It will not manage itself. Left to themselves in the Western world, components become selfish, competitive. We cannot afford the destructive effect of competition.
W. Edwards Deming
Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.
W. Edwards Deming
Anyone that enjoys his work is a pleasure to work with.
W. Edwards Deming
The emphasis should be on why we do a job.
W. Edwards Deming
It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth
W. Edwards Deming
Knowledge is the key.
W. Edwards Deming
A rational prediction has an explanation based on theory.
W. Edwards Deming
Eliminate numerical quotas, including Management by Objectives.
W. Edwards Deming
...a person and an organization must have goals, take actions to achieve those goals, gather evidence of achievement, study and reflect on the data and from that take actions again. Thus, they are in a continuous feedback spiral toward continuous improvement. This is what 'Kaizan' means.
W. Edwards Deming
Let us ask our suppliers to come and help us to solve our problems.
W. Edwards Deming
No one can measure the loss of business that may arise from a defective item that goes out to a customer.
W. Edwards Deming
You can see from a flow diagram who depends on you and whom you can depend on. You can now take joy in your work.
W. Edwards Deming
The most important things cannot be measured.
W. Edwards Deming
No requirement of industry is so much neglected as operational definitions.
W. Edwards Deming
It would be a mistake to export western management to a friendly country.
W. Edwards Deming
Shrink, shrink variation, to reduce the loss.
W. Edwards Deming
A leader's job is to help his people.
W. Edwards Deming
...the most important things we need to manage can't be measured.
W. Edwards Deming