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Meeting specifications is not enough.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Enough
Specifications
Meeting
Meetings
Management
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You can only elevate individual performance by elevating that of the entire system.
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Quality comes not from inspection, but from improvement of the production process.
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Knowledge is the key.
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All models are wrong some models are useful.
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You must not run your Organization as a functional hierarchy. You must understand it as a System.
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Forces of Destruction: grades in school, merit system, incentive pay, business plans, quotas.
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Plants don't close from poor workmanship, but from poor management.
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Now, we learn that a system must have an aim. Without an aim, there is no system.
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There is no economy in having one operation produce a part and another separate the good ones from the bad ones.
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Learn the basics of analytics and people will love you. If you don't have time to learn, hire someone.
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To successfully respond to the myriad of changes that shake the world, transformation into a new style of management is required. The route to take is what I call profound knowledge, knowledge for leadership of transformation.
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Profit in business comes from repeat customers
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I think that people here expect miracles. American management thinks that they can just copy from Japan - but they don't know what to copy!
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Understanding variation is the key to success in quality and business.
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The greatest losses are unknown and unknowable.
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A leader must have knowledge. A leader must be able to teach.
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People need to know how their job contributes.
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For Quality: Stamp out fires, automate, computerize, M.B.O., install merit pay, rank people, best efforts, zero defects. WRONG!!!! Missing ingredient: profound knowledge.
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