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Meeting specifications is not enough.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Specifications
Meeting
Meetings
Management
Enough
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People learn in different ways: reading, listening, pictures, watching.
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When a system is stable, telling the worker about mistakes is only tampering.
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Sub-optimization is when everyone is for himself. Optimization is when everyone is working to help the company.
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We are here to make another world.
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Many people in management are being paid to produce waste.
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When we cooperate, everybody wins.
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You can see from a flow diagram who depends on you and whom you can depend on. You can now take joy in your work.
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Failure of management to plan for the future and to foresee problems has brought about waste of manpower, of materials, of the machine-time, of all which raise the manufacturer's cost and price that the purchaser must pay
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We cannot rely on mass inspection to improve quality, though there are times when 100 percent inspection is necessary. As Harold S. Dodge said many years ago, 'You cannot inspect quality into a product.' The quality is there or it isn't by the time it's inspected.
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Management by results - like driving a car by looking in rear view mirror.
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Manage the cause, not the result.
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Knowledge is the key.
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It's management's job to know.
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Forces of Destruction: grades in school, merit system, incentive pay, business plans, quotas.
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What we need to do is learn to work in the system, by which I mean that everybody, every team, every platform, every division, every component is there not for individual competitive profit or recognition, but for contribution to the system as a whole on a win-win basis.
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The ultimate purpose of collecting the data is to provide a basis for action or a recommendation.
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All anyone asks for is a chance to work with pride.
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A leader's job is to help his people.
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People are born with intrinsic motivation, self-esteem, dignity, curiosity to learn, joy in learning.
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Any two people have different ideas of what is important.
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