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Nobody should try to use data unless he has collected data.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Management
Unless
Nobody
Use
Trying
Collected
Data
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A manager of people knows that in this stable state it is distracting to tell the worker about a mistake.
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The most basic problem is that performance appraisals often don't accurately assess performance.
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The moral is that it is necssary to innovate, to predict the needs of the customers, and give him more. He that innovates and is lucky will take the market.
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Adopt a new philosophy of cooperation (win-win) in which everybody wins.
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It does not happen all at once. There is no instant pudding.
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A leader is a coach, not a judge.
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We are here for an education.
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Everyone is a customer for somebody, or a supplier to somebody.
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Foremost is the principle that the purpose of consumer research is to understand the customer's needs and wishes, and thus design product and service that will provide better living for him in the future. A second principle is that no one can guess the future loss of business from a dissatisfied customer.
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The ultimate purpose of collecting the data is to provide a basis for action or a recommendation.
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Quality begins with the intent, which is fixed by management.
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The aim should be to work on the method of management.
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You can expect what you inspect.
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The job can't be finished only improved to please the customer.
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Understanding variation is the key to success in quality and business.
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It is not necessary to change. Survival is not mandatory.
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All anyone asks for is a chance to work with pride.
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Nothing happens without personal transformation.
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Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.
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You can only elevate individual performance by elevating that of the entire system.
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