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The process is not just the sum of its parts.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Process
Management
Parts
More quotes by W. Edwards Deming
To optimize the whole, we must sub-optimize the parts
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What makes a scientist great is the care that he takes in telling you what is wrong with his results, so that you will not misuse them.
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There is very little evidence that we give a hoot about profit.
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A leader is a coach, not a judge.
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Innovation comes from the producer - not from the customer.
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We cannot rely on mass inspection to improve quality, though there are times when 100 percent inspection is necessary. As Harold S. Dodge said many years ago, 'You cannot inspect quality into a product.' The quality is there or it isn't by the time it's inspected.
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We should work on our process, not the outcome of our processes.
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A leader knows who is outside of the system and needs special help.
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A rational prediction has an explanation based on theory.
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The main difference between service and manufacturing is the service department doesn't know that they have a product.
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New product and new types of service are generated, not by asking the consumer, but by knowledge, imagination, innovation, risk, trial and error on the part of the producer, backed by enough capital to develop the product or service and to stay in business during the learn months of introduction.
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We know what we told him, but we don't know what he heard.
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You can only elevate individual performance by elevating that of the entire system.
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Experience by itself teaches nothing.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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We are being ruined by the best efforts of people who are doing the wrong thing.
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A system can not understand itself.
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You do not find knowledge in a dictionary, only information.
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One cannot be successful on visible figures alone ... the most important figures that one needs for management are unknown or unknowable, but successful management must nevertheless take account of them.
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Now, we learn that a system must have an aim. Without an aim, there is no system.
W. Edwards Deming
