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The aim should be to work on the method of management.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Management
Method
Work
Aim
More quotes by W. Edwards Deming
Stamping out fires is a lot of fun, but it is only putting things back the way they were.
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The most important measures are both unknown and unknowable.
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We know what we told him, but we don't know what he heard.
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Defects are not free. Somebody makes them, and gets paid for making them.
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You must not run your Organization as a functional hierarchy. You must understand it as a System.
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Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.
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A system can not understand itself.
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What makes a scientist great is the care that he takes in telling you what is wrong with his results, so that you will not misuse them.
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We should be guided by theory, not by numbers.
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Quality starts in the boardroom.
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A man who knows not his limitations is of no use to anyone.
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The most important things cannot be measured.
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Any manager can do well in an expanding market.
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Monetary rewards are not a substitute for intrinsic motivation.
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Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.
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A rule should suit the purpose.
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No requirement of industry is so much neglected as operational definitions.
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The most important figures for management of any organization are unknown and unknowable.
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Research shows that the climate of an organization influences an individuals contribution far more than the individual himself.
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Innovation comes from the producer - not from the customer.
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