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The aim should be to work on the method of management.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Method
Work
Aim
Management
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You can expect what you inspect.
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A bad system will beat a good person every time.
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Confusing common causes with special causes will only make things worse.
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We have to bring back the individual. Management has smothered the individual.
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Managing by results only makes things worse.
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A rule should suit the purpose.
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Don't expect smart people to listen to you without proof.
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Learning is not compulsory it's voluntary... But to survive, we must learn.
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Forces of Destruction: grades in school, merit system, incentive pay, business plans, quotas.
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It would be a mistake to export western management to a friendly country.
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There must be consistency in direction.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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No requirement of industry is so much neglected as operational definitions.
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We want best efforts guided by theory.
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A system must be managed. It will not manage itself.
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