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There is no knowledge without theory.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Management
Theory
Knowledge
Without
More quotes by W. Edwards Deming
Monetary rewards are not a substitute for intrinsic motivation.
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Management's job is to know which systems are stable and which are not.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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People need to know how their job contributes.
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Knowledge is theory. We should be thankful if action of management is based on theory. Knowledge has temporal spread. Information is not knowledge. The world is drowning in information but is slow in acquisition of knowledge. There is no substitute for knowledge.
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The customer invents nothing. New products and new services come from the producer.
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You must have a supplier relationship of constant improvement.
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Manage the cause, not the result.
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Zero defects is a super highway going down the tube.
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It's management's job to know.
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The aim should be to work on the method of management.
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You do not install quality you begin to work at it.
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The questions are more important than the answers.
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We cannot rely on mass inspection to improve quality, though there are times when 100 percent inspection is necessary. As Harold S. Dodge said many years ago, 'You cannot inspect quality into a product.' The quality is there or it isn't by the time it's inspected.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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You have to manage a system. The system doesn't manage itself.
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Any two people have different ideas of what is important.
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The most important things cannot be measured.
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When we cooperate, everybody wins.
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Forces of Destruction: grades in school, merit system, incentive pay, business plans, quotas.
W. Edwards Deming