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There is no knowledge without theory.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Management
Theory
Knowledge
Without
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Without theory there is nothing to modify or learn.
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You have to manage a system. The system doesn't manage itself.
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We are here for an education.
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What we need to do is learn to work in the system, by which I mean that everybody, every team, every platform, every division, every component is there not for individual competitive profit or recognition, but for contribution to the system as a whole on a win-win basis.
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Hard work and best efforts will not by themselves dig us out of the pit.
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It is not enough that top management commit themselves for life to quality and productivity. They must know what it is that they are committed to - that is, what they must do. These obligations cannot be delegated. Support is not enough action is required.
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The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.
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The process is not just the sum of its parts.
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Quality is everyone's responsibility.
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A committee appointed by the President of a company will report what the President wishes to hear. Would they dare report otherwise?.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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Knowledge is the key.
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Any manager can do well in an expanding market.
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A man who knows not his limitations is of no use to anyone.
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Managers don't like giving appraisals, and employees don't like getting them. Perhaps they're not liked because both parties suspect what the evidence has proved for decades: Traditional performance appraisals don't work.
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The customer is the most important part of the production line.
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The principles and methods for improvement are the same for service as for manufacturing. The actual application differs, of course, from one product to another, and from one type of service to another.
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There is no substitute for knowledge.
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If you do not know how to ask the right question, you discover nothing.
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Innovation comes from people who take joy in their work.
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