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Shrink, shrink variation, to reduce the loss.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Loss
Shrink
Shrinks
Variation
Reduce
Management
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You can not achieve an aim unless you have a method.
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We have to bring back the individual. Management has smothered the individual.
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There is no knowledge without theory.
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The job can't be finished only improved to please the customer.
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Each system is perfectly designed to give you exactly what you are getting today.
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What we need to do is learn to work in the system, by which I mean that everybody, every team, every platform, every division, every component is there not for individual competitive profit or recognition, but for contribution to the system as a whole on a win-win basis.
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Understanding variation is the key to success in quality and business.
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People learn in different ways: reading, listening, pictures, watching.
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The emphasis should be on why we do a job.
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He that expects to quantify in dollars the gains that will accrue to a company year by year for a program for improvement of quality expounded in [Out of the Crisis] will suffer delusion. He should know before he starts that he will be able to quantify only a trivial part of the gain.
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There is no economy in having one operation produce a part and another separate the good ones from the bad ones.
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Hold everybody accountable? Ridiculous!
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Management does not know what a system is.
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Any two people have different ideas of what is important.
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Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
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Nothing happens without personal transformation.
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You should not ask questions without knowledge.
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Experience by itself teaches nothing... Without theory, experience has no meaning. Without theory, one has no questions to ask. Hence, without theory, there is no learning.
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Knowledge needs to be a verb.
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It is not enough that top management commit themselves for life to quality and productivity. They must know what it is that they are committed to - that is, what they must do. These obligations cannot be delegated. Support is not enough action is required.
W. Edwards Deming