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Shrink, shrink variation, to reduce the loss.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Shrink
Shrinks
Variation
Reduce
Management
Loss
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Management's job is to optimize the whole system.
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Knowledge is the key.
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When people try to do what they can not do, they wish to give up.
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There is no knowledge without theory.
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For Quality: Stamp out fires, automate, computerize, M.B.O., install merit pay, rank people, best efforts, zero defects. WRONG!!!! Missing ingredient: profound knowledge.
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I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this: 94% belongs to the system responsibility of management 6% special
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Without theory there is nothing to modify or learn.
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Research shows that the climate of an organization influences an individuals contribution far more than the individual himself.
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It is a mistake to assume that if everybody does his job, it will be all right. The whole system may be in trouble.
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Information is not knowledge. Let's not confuse the two.
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The transformation will come from leadership.
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Understanding variation is the key to success in quality and business.
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Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force
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Forces of Destruction: grades in school, merit system, incentive pay, business plans, quotas.
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A committee appointed by the President of a company will report what the President wishes to hear. Would they dare report otherwise?.
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The emphasis should be on why we do a job.
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Everyone is a customer for somebody, or a supplier to somebody.
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We have to bring back the individual. Management has smothered the individual.
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Quality starts in the boardroom.
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You can expect what you inspect.
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