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Retroactive management emphasizes the bottom line.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Retroactive
Emphasizes
Management
Bottom
Line
Lines
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Zero defects is a super highway going down the tube.
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Inspection with the aim of finding the bad ones and throwing them out is too late, ineffective, and costly. Quality comes not from inspection but from improvement of the process.
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You can expect what you inspect.
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Stamping out fires is a lot of fun, but it is only putting things back the way they were.
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The worker is not the problem. The problem is at the top! Management!
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People learn in different ways: reading, listening, pictures, watching.
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Managers don't like giving appraisals, and employees don't like getting them. Perhaps they're not liked because both parties suspect what the evidence has proved for decades: Traditional performance appraisals don't work.
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You can not plan to make a discovery. You do not plan innovation.
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Understanding variation is the key to success in quality and business.
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If someone can make a contribution to the company he feels important.
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The process is not just the sum of its parts.
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...the most important things we need to manage can't be measured.
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Learning is not compulsory it's voluntary... But to survive, we must learn.
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The customer is the most important part of the production line.
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Lack of knowledge - that is the problem.
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Forces of Destruction: grades in school, merit system, incentive pay, business plans, quotas.
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Now, we learn that a system must have an aim. Without an aim, there is no system.
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