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Retroactive management emphasizes the bottom line.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Management
Bottom
Line
Lines
Retroactive
Emphasizes
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The aim proposed here for any organization is for everybody to gain - stockholders, employees, suppliers, customers, community, the environment - over the long term.
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Any two people have different ideas of what is important.
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Knowledge needs to be a verb.
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You can see from a flow diagram who depends on you and whom you can depend on. You can now take joy in your work.
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Judging people does not help them.
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Long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The timid and the fainthearted, and the people that expect quick results, are doomed to disappointment.
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Research shows that the climate of an organization influences an individuals contribution far more than the individual himself.
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New product and new types of service are generated, not by asking the consumer, but by knowledge, imagination, innovation, risk, trial and error on the part of the producer, backed by enough capital to develop the product or service and to stay in business during the learn months of introduction.
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Management by results is confusing special causes with common causes.
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We are here to make another world.
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No one can measure the loss of business that may arise from a defective item that goes out to a customer.
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Just because you can measure everything doesn't mean that you should.
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Whenever there is fear, you will get wrong figures.
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Put a good person in a bad system and the bad system wins, no contest.
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Foremost is the principle that the purpose of consumer research is to understand the customer's needs and wishes, and thus design product and service that will provide better living for him in the future. A second principle is that no one can guess the future loss of business from a dissatisfied customer.
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When asked what single event was most helpful in developing the Theory of Relativity, Albert Einstein replied, Figuring out how to think about the problem.
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There is no economy in having one operation produce a part and another separate the good ones from the bad ones.
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We should work on our process, not the outcome of our processes.
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Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.
W. Edwards Deming
