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Sub-optimization is when everyone is for himself. Optimization is when everyone is working to help the company.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Working
Help
Everyone
Helping
Optimization
Management
Company
More quotes by W. Edwards Deming
You can not hear what you do not understand.
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Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.
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We have to bring back the individual. Management has smothered the individual.
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If you do not know how to ask the right question, you discover nothing.
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We should be guided by theory, not by numbers.
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Defects are not free. Somebody makes them, and gets paid for making them.
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Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.
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Quality is pride of workmanship.
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If someone can make a contribution to the company he feels important.
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Without theory we can only copy.
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People care more for themselves when they contribute to the system.
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Anybody can achieve gains in quality by slowing down production. That is not what we are talking about.
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Quality starts in the boardroom.
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Learning is not compulsory it's voluntary... But to survive, we must learn.
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Just because you can measure everything doesn't mean that you should.
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The biggest cost of poor quality is when your customer buys it from someone else because they didn't like yours.
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Innovation comes from the producer - not from the customer.
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We cannot rely on mass inspection to improve quality, though there are times when 100 percent inspection is necessary. As Harold S. Dodge said many years ago, 'You cannot inspect quality into a product.' The quality is there or it isn't by the time it's inspected.
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Choice of aim is clearly a matter of clarification of values, especially on the choice between possible options.
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No one can measure the loss of business that may arise from a defective item that goes out to a customer.
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