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Sub-optimization is when everyone is for himself. Optimization is when everyone is working to help the company.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Help
Everyone
Helping
Optimization
Management
Company
Working
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Management by results - like driving a car by looking in rear view mirror.
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Understanding variation is the key to success in quality and business.
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He that would run his company on visible figures alone will in time have neither company nor figures.
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Quality is everyone's responsibility.
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Eighty percent of American managers cannot answer with any measure of confidence these seemingly simple questions: What is my job? What in it really counts? How well am I doing?
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It does not happen all at once. There is no instant pudding.
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We are here to learn, to make a difference and to have fun.
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The most important measures are both unknown and unknowable.
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Without theory we can only copy.
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A manager of people needs to understand that all people are different. This is not ranking people. He needs to understand that the performance of anyone is governed largely by the system that he works in, the responsibility of management.
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The system that people work in and the interaction with people may account for 90 or 95 percent of performance.
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No one can measure the loss of business that may arise from a defective item that goes out to a customer.
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You do not install knowledge.
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You can see from a flow diagram who depends on you and whom you can depend on. You can now take joy in your work.
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The most important things cannot be measured.
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It is not enough that top management commit themselves for life to quality and productivity. They must know what it is that they are committed to - that is, what they must do. These obligations cannot be delegated. Support is not enough action is required.
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There is no economy in having one operation produce a part and another separate the good ones from the bad ones.
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Management's job is to optimize the whole system.
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Knowledge is the key.
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