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Sub-optimization is when everyone is for himself. Optimization is when everyone is working to help the company.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Optimization
Management
Company
Working
Help
Everyone
Helping
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You should not ask questions without knowledge.
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Nothing happens without personal transformation.
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He that expects to quantify in dollars the gains that will accrue to a company year by year for a program for improvement of quality expounded in [Out of the Crisis] will suffer delusion. He should know before he starts that he will be able to quantify only a trivial part of the gain.
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The most valuable currency of any organization is the initiative and creativity of its members. Every leader has the solemn moral responsibility to develop these to the maximum in all his people. This is the leader's highest priority.
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Inspection with the aim of finding the bad ones and throwing them out is too late, ineffective, and costly. Quality comes not from inspection but from improvement of the process.
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It does not happen all at once. There is no instant pudding.
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Forces of Destruction: grades in school, merit system, incentive pay, business plans, quotas.
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People learn in different ways: reading, listening, pictures, watching.
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The job can't be finished only improved to please the customer.
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A leader knows who is outside of the system and needs special help.
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Management's job is to optimize the whole system.
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Nobody should try to use data unless he has collected data.
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Retroactive management emphasizes the bottom line.
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A leader is a coach, not a judge.
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The main difference between service and manufacturing is the service department doesn't know that they have a product.
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You do not install quality you begin to work at it.
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Learning is not compulsory it's voluntary... But to survive, we must learn.
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Experience by itself teaches nothing... Without theory, experience has no meaning. Without theory, one has no questions to ask. Hence, without theory, there is no learning.
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Quality begins with the intent, which is fixed by management.
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3% of the problems have figures, 97% of the problems do not.
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