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The customer invents nothing. New products and new services come from the producer.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
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Customers
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Come
Invents
Nothing
Customer
Producer
More quotes by W. Edwards Deming
Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.
W. Edwards Deming
The biggest cost of poor quality is when your customer buys it from someone else because they didn't like yours.
W. Edwards Deming
You can not hear what you do not understand.
W. Edwards Deming
A leader must have knowledge. A leader must be able to teach.
W. Edwards Deming
A committee appointed by the President of a company will report what the President wishes to hear. Would they dare report otherwise?.
W. Edwards Deming
A manager of people knows that in this stable state it is distracting to tell the worker about a mistake.
W. Edwards Deming
I am not reporting things about people. I am reporting things about practices.
W. Edwards Deming
The result of long-term relationships is better and better quality, and lower and lower costs.
W. Edwards Deming
Management of outcomes may not be any more than a skill. It does not require knowledge.
W. Edwards Deming
There must be consistency in direction.
W. Edwards Deming
It is important that an aim never be defined in terms of activity or methods. It must always relate directly to how life is better for everyone. . . . The aim of the system must be clear to everyone in the system. The aim must include plans for the future. The aim is a value judgment.
W. Edwards Deming
Managing by results only makes things worse.
W. Edwards Deming
You have to manage a system. The system doesn't manage itself.
W. Edwards Deming
Learning is not compulsory it's voluntary... But to survive, we must learn.
W. Edwards Deming
It does not happen all at once. There is no instant pudding.
W. Edwards Deming
Quality is everyone's responsibility.
W. Edwards Deming
It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth
W. Edwards Deming
Zero defects is a super highway going down the tube.
W. Edwards Deming
It is important that an aim never be defined in terms of a specific activity or method. It must always relate to a better life for everyone.
W. Edwards Deming
People are entitled to joy in work.
W. Edwards Deming