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The customer invents nothing. New products and new services come from the producer.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Producers
Customers
Management
Products
Come
Invents
Nothing
Customer
Producer
Services
More quotes by W. Edwards Deming
It does not happen all at once. There is no instant pudding.
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Long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The timid and the fainthearted, and the people that expect quick results, are doomed to disappointment.
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Hold everybody accountable? Ridiculous!
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Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.
W. Edwards Deming
Stamping out fires is a lot of fun, but it is only putting things back the way they were.
W. Edwards Deming
You must have a supplier relationship of constant improvement.
W. Edwards Deming
A system can not understand itself.
W. Edwards Deming
It would be a mistake to export western management to a friendly country.
W. Edwards Deming
Eighty percent of American managers cannot answer with any measure of confidence these seemingly simple questions: What is my job? What in it really counts? How well am I doing?
W. Edwards Deming
A manager of people knows that in this stable state it is distracting to tell the worker about a mistake.
W. Edwards Deming
Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allow.
W. Edwards Deming
The source of innovation is freedom. All we have - new knowledge, invention - comes from freedom. Discoveries and new knowledge come from freedom. When somebody is responsible only to himself, [has] only himself to satisfy, then you'll have invention, new thought, now product, new design, new ideas.
W. Edwards Deming
We must understand variation.
W. Edwards Deming
You can not hear what you do not understand.
W. Edwards Deming
It is not necessary to change. Survival is not mandatory.
W. Edwards Deming
The moral is that it is necssary to innovate, to predict the needs of the customers, and give him more. He that innovates and is lucky will take the market.
W. Edwards Deming
Management's job is to optimize the whole system.
W. Edwards Deming
There is no knowledge without theory.
W. Edwards Deming
When a worker has reached a stable state, further training will not help him.
W. Edwards Deming
Inspection with the aim of finding the bad ones and throwing them out is too late, ineffective, and costly. Quality comes not from inspection but from improvement of the process.
W. Edwards Deming
