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The customer invents nothing. New products and new services come from the producer.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Nothing
Customer
Producer
Services
Producers
Customers
Management
Products
Come
Invents
More quotes by W. Edwards Deming
Knowledge needs to be a verb.
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You can not define being exactly on time.
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The most important measures are both unknown and unknowable.
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The most valuable currency of any organization is the initiative and creativity of its members. Every leader has the solemn moral responsibility to develop these to the maximum in all his people. This is the leader's highest priority.
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We cannot rely on mass inspection to improve quality, though there are times when 100 percent inspection is necessary. As Harold S. Dodge said many years ago, 'You cannot inspect quality into a product.' The quality is there or it isn't by the time it's inspected.
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A system is a network of interdependent components that work together to try to accomplish the aim of the system. A system must have an aim. Without the aim, there is no system.
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Nobody should try to use data unless he has collected data.
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Confusing common causes with special causes will only make things worse.
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Learning is not compulsory it's voluntary... But to survive, we must learn.
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Without questions, there is no learning.
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Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs.
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Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allow.
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Judging people does not help them.
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The emphasis should be on why we do a job.
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Transformation is not automatic. It must be learned it must be led.
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The biggest cost of poor quality is when your customer buys it from someone else because they didn't like yours.
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It's management's job to know.
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Competition should not be for a share of the market-but to expand the market.
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I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this: 94% belongs to the system responsibility of management 6% special
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You do not install knowledge.
W. Edwards Deming