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The customer invents nothing. New products and new services come from the producer.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Management
Products
Come
Invents
Nothing
Customer
Producer
Services
Producers
Customers
More quotes by W. Edwards Deming
Plants don't close from poor workmanship, but from poor management.
W. Edwards Deming
Innovation comes from people who take joy in their work.
W. Edwards Deming
The job can't be finished only improved to please the customer.
W. Edwards Deming
Failure of management to plan for the future and to foresee problems has brought about waste of manpower, of materials, of the machine-time, of all which raise the manufacturer's cost and price that the purchaser must pay
W. Edwards Deming
It does not happen all at once. There is no instant pudding.
W. Edwards Deming
3% of the problems have figures, 97% of the problems do not.
W. Edwards Deming
...a person and an organization must have goals, take actions to achieve those goals, gather evidence of achievement, study and reflect on the data and from that take actions again. Thus, they are in a continuous feedback spiral toward continuous improvement. This is what 'Kaizan' means.
W. Edwards Deming
You can not hear what you do not understand.
W. Edwards Deming
When people try to do what they can not do, they wish to give up.
W. Edwards Deming
Without theory there is nothing to modify or learn.
W. Edwards Deming
A system can not understand itself.
W. Edwards Deming
We are here to learn, to make a difference and to have fun.
W. Edwards Deming
No one can measure the loss of business that may arise from a defective item that goes out to a customer.
W. Edwards Deming
The system that people work in and the interaction with people may account for 90 or 95 percent of performance.
W. Edwards Deming
It only takes a little innovation.
W. Edwards Deming
You cannot inspect quality into the product it is already there.
W. Edwards Deming
You do not install quality you begin to work at it.
W. Edwards Deming
It is important that an aim never be defined in terms of activity or methods. It must always relate directly to how life is better for everyone. . . . The aim of the system must be clear to everyone in the system. The aim must include plans for the future. The aim is a value judgment.
W. Edwards Deming
The source of innovation is freedom. All we have - new knowledge, invention - comes from freedom. Discoveries and new knowledge come from freedom. When somebody is responsible only to himself, [has] only himself to satisfy, then you'll have invention, new thought, now product, new design, new ideas.
W. Edwards Deming
Quality begins with the intent, which is fixed by management.
W. Edwards Deming
