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The customer invents nothing. New products and new services come from the producer.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Producer
Services
Producers
Customers
Management
Products
Come
Invents
Nothing
Customer
More quotes by W. Edwards Deming
A system must be managed. It will not manage itself.
W. Edwards Deming
Competition should not be for a share of the market-but to expand the market.
W. Edwards Deming
...the most important things we need to manage can't be measured.
W. Edwards Deming
Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.
W. Edwards Deming
We must understand variation.
W. Edwards Deming
Mere allocation of huge sums of money for quality will not bring quality.
W. Edwards Deming
The worker is not the problem. The problem is at the top! Management!
W. Edwards Deming
Knowledge is the key.
W. Edwards Deming
I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this: 94% belongs to the system responsibility of management 6% special
W. Edwards Deming
Managers don't like giving appraisals, and employees don't like getting them. Perhaps they're not liked because both parties suspect what the evidence has proved for decades: Traditional performance appraisals don't work.
W. Edwards Deming
One cannot be successful on visible figures alone ... the most important figures that one needs for management are unknown or unknowable, but successful management must nevertheless take account of them.
W. Edwards Deming
Profit in business comes from repeat customers
W. Edwards Deming
There is very little evidence that we give a hoot about profit.
W. Edwards Deming
He that would run his company on visible figures alone will in time have neither company nor figures.
W. Edwards Deming
Management by results - like driving a car by looking in rear view mirror.
W. Edwards Deming
People care more for themselves when they contribute to the system.
W. Edwards Deming
It is important that an aim never be defined in terms of a specific activity or method. It must always relate to a better life for everyone.
W. Edwards Deming
The most basic problem is that performance appraisals often don't accurately assess performance.
W. Edwards Deming
Experience by itself teaches nothing.
W. Edwards Deming
When we cooperate, everybody wins.
W. Edwards Deming