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The customer invents nothing. New products and new services come from the producer.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Products
Come
Invents
Nothing
Customer
Producer
Services
Producers
Customers
Management
More quotes by W. Edwards Deming
Without theory we can only copy.
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Just because you can measure everything doesn't mean that you should.
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Does experience help? NO! Not if we are doing the wrong things.
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People are born with intrinsic motivation, self-esteem, dignity, curiosity to learn, joy in learning.
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You can not achieve an aim unless you have a method.
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Meeting specifications is not enough.
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Scrap doesn't come for free, we pay someone to make it.
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When a system is stable, telling the worker about mistakes is only tampering.
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There is no knowledge without theory.
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Experience by itself teaches nothing... Without theory, experience has no meaning. Without theory, one has no questions to ask. Hence, without theory, there is no learning.
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Uncontrolled variation is the enemy of quality.
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We are here to learn, to make a difference and to have fun.
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Hold everybody accountable? Ridiculous!
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You have to manage a system. The system doesn't manage itself.
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If you can't describe what you are doing as a process, you don't know what you're doing.
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People are entitled to joy in work.
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A man who knows not his limitations is of no use to anyone.
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One cannot be successful on visible figures alone ... the most important figures that one needs for management are unknown or unknowable, but successful management must nevertheless take account of them.
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You can not plan to make a discovery. You do not plan innovation.
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Anyone that enjoys his work is a pleasure to work with.
W. Edwards Deming
