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Plants don't close from poor workmanship, but from poor management.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Plants
Management
Plant
Close
Poor
Workmanship
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The aim of education should be to preserve and nurture the yearning for learning that a child is born with.
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You have to manage a system. The system doesn't manage itself.
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The principles and methods for improvement are the same for service as for manufacturing. The actual application differs, of course, from one product to another, and from one type of service to another.
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Shrink, shrink variation, to reduce the loss.
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It only takes a little innovation.
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Without theory there is nothing to modify or learn.
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Management by results is confusing special causes with common causes.
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A manager of people needs to understand that all people are different. This is not ranking people. He needs to understand that the performance of anyone is governed largely by the system that he works in, the responsibility of management.
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Quality starts in the boardroom.
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A leader's job is to help his people.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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We are being ruined by the best efforts of people who are doing the wrong thing.
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We should work on our process, not the outcome of our processes.
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The most important measures are both unknown and unknowable.
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The most important figures for management of any organization are unknown and unknowable.
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I think that people here expect miracles. American management thinks that they can just copy from Japan - but they don't know what to copy!
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The transformation will come from leadership.
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