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Plants don't close from poor workmanship, but from poor management.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
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Poor
Workmanship
Plants
Management
Plant
More quotes by W. Edwards Deming
Many people in management are being paid to produce waste.
W. Edwards Deming
You cannot inspect quality into the product it is already there.
W. Edwards Deming
Failure of management to plan for the future and to foresee problems has brought about waste of manpower, of materials, of the machine-time, of all which raise the manufacturer's cost and price that the purchaser must pay
W. Edwards Deming
Hard work and best efforts will not by themselves dig us out of the pit.
W. Edwards Deming
Eliminate numerical quotas, including Management by Objectives.
W. Edwards Deming
People are entitled to joy in work.
W. Edwards Deming
Defects are not free. Somebody makes them, and gets paid for making them.
W. Edwards Deming
Now, we learn that a system must have an aim. Without an aim, there is no system.
W. Edwards Deming
Quality is pride of workmanship.
W. Edwards Deming
We must satisfy our customers.
W. Edwards Deming
The worker is not the problem. The problem is at the top! Management!
W. Edwards Deming
We must understand variation.
W. Edwards Deming
Rational behavior requires theory. Reactive behavior requires only reflex action.
W. Edwards Deming
If you wait for people to come to you, you'll only get small problems. You must go and find them. The big problems are where people don't realize they have one in the first place.
W. Edwards Deming
...a person and an organization must have goals, take actions to achieve those goals, gather evidence of achievement, study and reflect on the data and from that take actions again. Thus, they are in a continuous feedback spiral toward continuous improvement. This is what 'Kaizan' means.
W. Edwards Deming
The principles and methods for improvement are the same for service as for manufacturing. The actual application differs, of course, from one product to another, and from one type of service to another.
W. Edwards Deming
Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.
W. Edwards Deming
To manage one must lead. To lead, one must understand the work that he and his people are responsible for
W. Edwards Deming
A leader's job is to help his people.
W. Edwards Deming
Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allow.
W. Edwards Deming