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Plants don't close from poor workmanship, but from poor management.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Workmanship
Plants
Management
Plant
Close
Poor
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The result of long-term relationships is better and better quality, and lower and lower costs.
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The most valuable currency of any organization is the initiative and creativity of its members. Every leader has the solemn moral responsibility to develop these to the maximum in all his people. This is the leader's highest priority.
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Don't expect smart people to listen to you without proof.
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It would be a mistake to export western management to a friendly country.
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One cannot be successful on visible figures alone ... the most important figures that one needs for management are unknown or unknowable, but successful management must nevertheless take account of them.
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Managers don't like giving appraisals, and employees don't like getting them. Perhaps they're not liked because both parties suspect what the evidence has proved for decades: Traditional performance appraisals don't work.
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Long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The timid and the fainthearted, and the people that expect quick results, are doomed to disappointment.
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A leader knows who is outside of the system and needs special help.
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Nothing happens without personal transformation.
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People need to know what their jobs are.
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We must satisfy our customers.
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Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.
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Experience by itself teaches nothing.
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A leader must have knowledge. A leader must be able to teach.
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Sub-optimization is when everyone is for himself. Optimization is when everyone is working to help the company.
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Retroactive management emphasizes the bottom line.
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A manager of people knows that in this stable state it is distracting to tell the worker about a mistake.
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You can not hear what you do not understand.
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Now, we learn that a system must have an aim. Without an aim, there is no system.
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The questions are more important than the answers.
W. Edwards Deming
