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People need to know how their job contributes.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
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Management
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Needs
People
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Judging people does not help them.
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People need to know what their jobs are.
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Without theory we can only copy.
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Plants don't close from poor workmanship, but from poor management.
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To copy is to invite disaster.
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It is not necessary to change. Survival is not mandatory.
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...the most important things we need to manage can't be measured.
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Absence of defects does not necessarily build business... Something more is required.
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Just because you can measure everything doesn't mean that you should.
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The questions are more important than the answers.
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What we need to do is learn to work in the system, by which I mean that everybody, every team, every platform, every division, every component is there not for individual competitive profit or recognition, but for contribution to the system as a whole on a win-win basis.
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The worker is not the problem. The problem is at the top! Management!
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Innovation comes from people who take joy in their work.
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Now, we learn that a system must have an aim. Without an aim, there is no system.
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The problem is that most courses teach what is wrong.
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The individual has been crushed by our style of management today.
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Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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A bad system will beat a good person every time.
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You can not define being exactly on time.
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