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People need to know how their job contributes.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
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Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
People
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Management
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More quotes by W. Edwards Deming
Quality is pride of workmanship.
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Nobody goes to work to do a bad job.
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Defects are not free. Somebody makes them, and gets paid for making them.
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You can not define being exactly on time.
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A rational prediction has an explanation based on theory.
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A bad system will beat a good person every time.
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Whenever there is fear, you will get wrong figures.
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When a system is stable, telling the worker about mistakes is only tampering.
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The main difference between service and manufacturing is the service department doesn't know that they have a product.
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I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this: 94% belongs to the system responsibility of management 6% special
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Eighty percent of American managers cannot answer with any measure of confidence these seemingly simple questions: What is my job? What in it really counts? How well am I doing?
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Retroactive management emphasizes the bottom line.
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Without theory there is nothing to modify or learn.
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Without questions, there is no learning.
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Information is not knowledge. Let's not confuse the two.
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It is not necessary to change. Survival is not mandatory.
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Nothing happens without personal transformation.
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Quality comes not from inspection, but from improvement of the production process.
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3% of the problems have figures, 97% of the problems do not.
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When we cooperate, everybody wins.
W. Edwards Deming
