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People care more for themselves when they contribute to the system.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
System
Care
People
Contribute
Management
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It is not necessary to change. Survival is not mandatory.
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Confusing common causes with special causes will only make things worse.
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The only useful function of a statistician is to make predictions, and thus to provide a basis for action.
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Put a good person in a bad system and the bad system wins, no contest.
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You must have a supplier relationship of constant improvement.
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Manage the cause, not the result.
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You should not ask questions without knowledge.
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Uncontrolled variation is the enemy of quality.
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Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.
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Meeting specifications is not enough.
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Information is not knowledge. Let's not confuse the two.
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Survival is optional. No one has to change.
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People need to know how their job contributes.
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The problem is that most courses teach what is wrong.
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There must be consistency in direction.
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The transformation will come from leadership.
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The questions are more important than the answers.
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One need not be eminent in any part of profound knowledge in order to understand it and to apply it. The various segments of the system of profound knowledge cannot be separated. They interact with each other. For example knowledge about psychology is incomplete without knowledge of variation.
W. Edwards Deming
