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People are entitled to joy in work.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Entitled
Management
Joy
Work
People
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We are here to learn, to make a difference and to have fun.
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Now, we learn that a system must have an aim. Without an aim, there is no system.
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Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.
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Absence of defects does not necessarily build business... Something more is required.
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It is not enough that top management commit themselves for life to quality and productivity. They must know what it is that they are committed to - that is, what they must do. These obligations cannot be delegated. Support is not enough action is required.
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Zero defects is a super highway going down the tube.
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We are here for an education.
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Manage the cause, not the result.
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What we need to do is learn to work in the system, by which I mean that everybody, every team, every platform, every division, every component is there not for individual competitive profit or recognition, but for contribution to the system as a whole on a win-win basis.
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Adopt a new philosophy of cooperation (win-win) in which everybody wins.
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Lack of knowledge - that is the problem.
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All anyone asks for is a chance to work with pride.
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A bad system will beat a good person every time.
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Profit in business comes from repeat customers
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Management is prediction.
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