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The main difference between service and manufacturing is the service department doesn't know that they have a product.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Management
Service
Products
Difference
Differences
Manufacturing
Doesn
Department
Main
Product
More quotes by W. Edwards Deming
When people try to do what they can not do, they wish to give up.
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We have to bring back the individual. Management has smothered the individual.
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Managing by results only makes things worse.
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Forces of Destruction: grades in school, merit system, incentive pay, business plans, quotas.
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Quality is pride of workmanship.
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A system must be managed. It will not manage itself. Left to themselves in the Western world, components become selfish, competitive. We cannot afford the destructive effect of competition.
W. Edwards Deming
A committee appointed by the President of a company will report what the President wishes to hear. Would they dare report otherwise?.
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The prevailing style of management must undergo transformation. A system can not understand itself. The transformation requires a view from outside.
W. Edwards Deming
A leader is a coach, not a judge.
W. Edwards Deming
Innovation comes from the producer - not from the customer.
W. Edwards Deming
When a system is stable, telling the worker about mistakes is only tampering.
W. Edwards Deming
The principles and methods for improvement are the same for service as for manufacturing. The actual application differs, of course, from one product to another, and from one type of service to another.
W. Edwards Deming
It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth
W. Edwards Deming
If you wait for people to come to you, you'll only get small problems. You must go and find them. The big problems are where people don't realize they have one in the first place.
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He that expects to quantify in dollars the gains that will accrue to a company year by year for a program for improvement of quality expounded in [Out of the Crisis] will suffer delusion. He should know before he starts that he will be able to quantify only a trivial part of the gain.
W. Edwards Deming
We want best efforts guided by theory.
W. Edwards Deming
Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.
W. Edwards Deming
...the most important things we need to manage can't be measured.
W. Edwards Deming
The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
W. Edwards Deming
Lack of knowledge - that is the problem.
W. Edwards Deming
