Share
×
Inspirational Quotes
Authors
Professions
Topics
Tags
Quote
The main difference between service and manufacturing is the service department doesn't know that they have a product.
W. Edwards Deming
Share
Change background
T
T
T
Change font
Original
TAGS & TOPICS
W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Doesn
Department
Main
Product
Management
Service
Products
Difference
Differences
Manufacturing
More quotes by W. Edwards Deming
Monetary rewards are not a substitute for intrinsic motivation.
W. Edwards Deming
The transformation will come from leadership.
W. Edwards Deming
It is a mistake to assume that if everybody does his job, it will be all right. The whole system may be in trouble.
W. Edwards Deming
...the most important things we need to manage can't be measured.
W. Edwards Deming
You can not plan to make a discovery. You do not plan innovation.
W. Edwards Deming
A leader is a coach, not a judge.
W. Edwards Deming
You can not define being exactly on time.
W. Edwards Deming
Any manager can do well in an expanding market.
W. Edwards Deming
Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.
W. Edwards Deming
Quality is everyone's responsibility.
W. Edwards Deming
Without theory we can only copy.
W. Edwards Deming
We cannot rely on mass inspection to improve quality, though there are times when 100 percent inspection is necessary. As Harold S. Dodge said many years ago, 'You cannot inspect quality into a product.' The quality is there or it isn't by the time it's inspected.
W. Edwards Deming
Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.
W. Edwards Deming
We have to bring back the individual. Management has smothered the individual.
W. Edwards Deming
When a system is stable, telling the worker about mistakes is only tampering.
W. Edwards Deming
Understanding variation is the key to success in quality and business.
W. Edwards Deming
There is no substitute for knowledge.
W. Edwards Deming
Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
W. Edwards Deming
Hold everybody accountable? Ridiculous!
W. Edwards Deming
Survival is optional. No one has to change.
W. Edwards Deming
