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The main difference between service and manufacturing is the service department doesn't know that they have a product.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Doesn
Department
Main
Product
Management
Service
Products
Difference
Differences
Manufacturing
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A system can not understand itself.
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Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force
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Knowledge needs to be a verb.
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Innovation comes from the producer - not from the customer.
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Retroactive management emphasizes the bottom line.
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