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The main difference between service and manufacturing is the service department doesn't know that they have a product.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Doesn
Department
Main
Product
Management
Service
Products
Difference
Differences
Manufacturing
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It is a mistake to assume that if everybody does his job, it will be all right. The whole system may be in trouble.
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Forces of Destruction: grades in school, merit system, incentive pay, business plans, quotas.
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You can only elevate individual performance by elevating that of the entire system.
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You can see from a flow diagram who depends on you and whom you can depend on. You can now take joy in your work.
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Quality starts in the boardroom.
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Many people in management are being paid to produce waste.
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To successfully respond to the myriad of changes that shake the world, transformation into a new style of management is required. The route to take is what I call profound knowledge, knowledge for leadership of transformation.
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The only useful function of a statistician is to make predictions, and thus to provide a basis for action.
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You can not define being exactly on time.
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The greatest losses are unknown and unknowable.
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The individual has been crushed by our style of management today.
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If you can't describe what you are doing as a process, you don't know what you're doing.
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Put a good person in a bad system and the bad system wins, no contest.
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