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The aim of education should be to preserve and nurture the yearning for learning that a child is born with.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Aim
Learning
Education
Child
Born
Nurture
Children
Yearning
Preserve
Preserves
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It's not enough to do your best you must know what to do & then do your best.
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Management's job is to optimize the whole system.
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The principles and methods for improvement are the same for service as for manufacturing. The actual application differs, of course, from one product to another, and from one type of service to another.
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A leader's job is to help his people.
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Zero defects is a super highway going down the tube.
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He that would run his company on visible figures alone will in time have neither company nor figures.
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People learn in different ways: reading, listening, pictures, watching.
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If you can't describe what you are doing as a process, you don't know what you're doing.
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Now, we learn that a system must have an aim. Without an aim, there is no system.
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Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
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There is no substitute for knowledge.
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He that expects to quantify in dollars the gains that will accrue to a company year by year for a program for improvement of quality expounded in [Out of the Crisis] will suffer delusion. He should know before he starts that he will be able to quantify only a trivial part of the gain.
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When people try to do what they can not do, they wish to give up.
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...a person and an organization must have goals, take actions to achieve those goals, gather evidence of achievement, study and reflect on the data and from that take actions again. Thus, they are in a continuous feedback spiral toward continuous improvement. This is what 'Kaizan' means.
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Experience by itself teaches nothing.
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Let us ask our suppliers to come and help us to solve our problems.
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People are born with intrinsic motivation, self-esteem, dignity, curiosity to learn, joy in learning.
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Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force
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The most basic problem is that performance appraisals often don't accurately assess performance.
W. Edwards Deming
When we cooperate, everybody wins.
W. Edwards Deming