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Profit in business comes from repeat customers
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Profit
Business
Comes
Boast
Repeat
Repeats
Customers
More quotes by W. Edwards Deming
Divide responsibility and nobody is responsible.
W. Edwards Deming
It would be a mistake to export western management to a friendly country.
W. Edwards Deming
People care more for themselves when they contribute to the system.
W. Edwards Deming
People are born with intrinsic motivation, self-esteem, dignity, curiosity to learn, joy in learning.
W. Edwards Deming
If you can't describe what you are doing as a process, you don't know what you're doing.
W. Edwards Deming
One cannot be successful on visible figures alone ... the most important figures that one needs for management are unknown or unknowable, but successful management must nevertheless take account of them.
W. Edwards Deming
It does not happen all at once. There is no instant pudding.
W. Edwards Deming
Confusing common causes with special causes will only make things worse.
W. Edwards Deming
A system can not understand itself.
W. Edwards Deming
When we cooperate, everybody wins.
W. Edwards Deming
People work in the system. Management creates the system
W. Edwards Deming
Now, we learn that a system must have an aim. Without an aim, there is no system.
W. Edwards Deming
People need to know what their jobs are.
W. Edwards Deming
You do not install quality you begin to work at it.
W. Edwards Deming
We are being ruined by the best efforts of people who are doing the wrong thing.
W. Edwards Deming
Choice of aim is clearly a matter of clarification of values, especially on the choice between possible options.
W. Edwards Deming
Long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The timid and the fainthearted, and the people that expect quick results, are doomed to disappointment.
W. Edwards Deming
Anyone that enjoys his work is a pleasure to work with.
W. Edwards Deming
Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.
W. Edwards Deming
Monetary rewards are not a substitute for intrinsic motivation.
W. Edwards Deming
