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Profit in business comes from repeat customers
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Business
Comes
Boast
Repeat
Repeats
Customers
Profit
More quotes by W. Edwards Deming
A system is a network of interdependent components that work together to try to accomplish the aim of the system. A system must have an aim. Without the aim, there is no system.
W. Edwards Deming
Without theory we can only copy.
W. Edwards Deming
No requirement of industry is so much neglected as operational definitions.
W. Edwards Deming
You must have a supplier relationship of constant improvement.
W. Edwards Deming
We are here for an education.
W. Edwards Deming
The most valuable currency of any organization is the initiative and creativity of its members. Every leader has the solemn moral responsibility to develop these to the maximum in all his people. This is the leader's highest priority.
W. Edwards Deming
The worker is not the problem. The problem is at the top! Management!
W. Edwards Deming
Quality is everyone's responsibility.
W. Edwards Deming
Quality begins with the intent, which is fixed by management.
W. Edwards Deming
What makes a scientist great is the care that he takes in telling you what is wrong with his results, so that you will not misuse them.
W. Edwards Deming
Shrink, shrink variation, to reduce the loss.
W. Edwards Deming
Sub-optimization is when everyone is for himself. Optimization is when everyone is working to help the company.
W. Edwards Deming
A leader knows who is outside of the system and needs special help.
W. Edwards Deming
The principles and methods for improvement are the same for service as for manufacturing. The actual application differs, of course, from one product to another, and from one type of service to another.
W. Edwards Deming
Learning is not compulsory it's voluntary. Improvement is not compulsory it's voluntary. But to survive, we must learn.
W. Edwards Deming
The most important measures are both unknown and unknowable.
W. Edwards Deming
Management's job is to optimize the whole system.
W. Edwards Deming
Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.
W. Edwards Deming
The process is not just the sum of its parts.
W. Edwards Deming
We must understand variation.
W. Edwards Deming
